Jade Swaby Therapeutic Massage & Bodywork: Terms & Conditions
Last updated: 9th October 2026
These Terms & Conditions apply when you book, purchase or take part in a service provided by Jade Swaby (“I”, “me”, “my”), including services booked through my website or booking system and services arranged directly with me.
They should be read alongside my Privacy Policy and Cookie Policy, together with any additional terms or information provided for a particular appointment, programme, workshop, retreat, corporate or workplace booking, package, A Remembering Journey or other specially arranged service or purchase.
About my services
I provide a range of therapeutic, wellbeing and embodied practices. Depending on the service offered, these may include bodywork, including myofascial release, therapeutic massage and TMJ and jaw myofascial release; embodiment coaching; yoga; yoga nidra; workplace wellbeing services; workshops, retreats and other events I organise or offer; A Remembering Journey; and other individual, group or bespoke offerings.
The nature, duration, price and scope of a particular service will be described on the relevant service page, booking information or other written communication relating to that service.
Where a service combines more than one approach, the particular mix of practices will be discussed and agreed as appropriate to that work.
Age requirement
You must be aged 18 or over to book, receive or participate in any of my services.
Bookings
Individual appointments are generally booked online through Acuity Scheduling. Some services, including specially arranged or bespoke work, may be booked directly with me.
For online appointments, your booking is confirmed once the booking process has been completed and you receive confirmation.
For services arranged directly with me, the booking will be confirmed in accordance with the arrangements communicated for that particular service, which may include written confirmation and/or receipt of the required payment or deposit.
You are responsible for ensuring that the information you provide when booking is accurate.
Payment
Full payment is required at the time of booking for individual appointments.
For packages, courses of treatment, A Remembering Journey, programmes or other multi-session or specially arranged offerings, payment arrangements may differ and will be set out as part of the relevant booking or purchase process.
The price that applies to your booking or purchase is the price stated or agreed at the time the booking is made. I may change my prices for future bookings, but this will not change the price of an existing confirmed booking unless we expressly agree otherwise.
Booking and payment platforms
I use third-party platforms, including Acuity Scheduling and Square, to facilitate online bookings and payments.
When you use these platforms, their own terms may also apply to your use of their services. Information about how personal information is handled in connection with these platforms is set out in my Privacy Policy.
Cancellation and rescheduling
You may cancel or reschedule an individual appointment with at least 48 hours’ notice.
Cancellations or rescheduling requests made with less than 48 hours’ notice are charged at the full appointment fee. No-shows are also charged in full.
In exceptional circumstances, and at my discretion, I may allow a payment already made to be transferred to a future appointment within a specified period.
Different cancellation and rescheduling arrangements may apply to corporate or workplace bookings, workshops, retreats, packages, courses of treatment, A Remembering Journey and other specially arranged services, as set out in the relevant booking terms. See Corporate, event and other specially arranged bookings and purchases below for further information.
If I need to cancel or reschedule
In the unlikely event that I need to cancel or reschedule an appointment or other service, I will give you as much notice as reasonably possible.
If I cancel an individual appointment and we are unable to agree on a suitable alternative date, any payment you have made for that appointment will be refunded.
Different arrangements may apply to workshops, retreats, corporate or workplace bookings and other specially arranged services, and will be set out in the relevant booking terms where applicable.
Late arrival
If you arrive late, your session will be shortened accordingly and will still finish at the scheduled end time. The full appointment fee remains payable.
Health, suitability and contraindications
You are responsible for providing accurate and up-to-date information about your health and any circumstances that may affect the suitability of the service you are booking. You will be required to complete the relevant health screening or intake questions for the service you are booking.
You must let me know if any relevant information changes after completing your health screening or intake form, including changes to your health, medication, pregnancy status, recent injury, surgery or other treatment where this may affect the service.
You must not attend an in-person appointment if you are acutely unwell or have a contagious infection. You must not attend any appointment or session while under the influence of alcohol or recreational drugs.
Some health conditions or circumstances may mean that a session needs to be adapted, postponed or cannot go ahead. In some cases, medical clearance may be required. This will depend on the service being booked and any relevant contraindications identified through the appropriate health screening or intake process.
Completion of the booking and intake process does not guarantee that a particular service will be suitable. Where the information you provide indicates that a session may not be appropriate, that the work requested falls outside my scope of practice, or that further information or medical clearance is required, I may contact you before the appointment and may adapt, postpone or decline the session where necessary.
If you attend despite circumstances that you have been advised mean the session cannot safely or appropriately go ahead, including acute illness or contagious infection, being under the influence of alcohol or recreational drugs, or a relevant contraindication that you have not disclosed in advance, I may decline to provide the session. In these circumstances, the appointment will be treated as a late cancellation and the full appointment fee will remain payable.
If you do not complete required health screening, intake or consent information, or do not provide information reasonably required for me to determine whether it is appropriate to proceed, your appointment may need to be postponed or declined.
I reserve the right to decline, adapt or discontinue a session where I reasonably believe that it would not be safe or appropriate to proceed.
Consent and during your session
Consent is ongoing throughout any session involving touch, movement, bodywork or another experiential practice.
You are welcome to ask questions, pause or stop the session, ask for pressure, positioning, technique or pace to be changed, or decline work on any particular area of your body.
Where touch is involved, we will work within the boundaries and areas agreed for the session. You may change or withdraw your consent at any time.
I may suggest a particular approach or technique, but you remain free to decline it.
Please let me know as soon as possible if anything feels uncomfortable, painful, overwhelming or otherwise unsuitable for you so that the session can be adapted or stopped as appropriate.
Nature and limitations of my services
My services are intended to support wellbeing, body awareness, embodiment and related therapeutic or developmental aims within the scope of my training and practice.
Bodywork, including myofascial release, therapeutic massage and TMJ and jaw myofascial release, is complementary in nature and is not a substitute for medical assessment, diagnosis or treatment.
Embodiment coaching is not psychotherapy, counselling, psychiatric care or medical treatment and should not be used as a substitute for appropriate medical or mental health support.
Yoga and yoga nidra are wellbeing practices and are not substitutes for medical assessment or treatment.
Workshops, retreats and other events I organise or offer, including family constellations or related systemic work where applicable, are experiential or personal-development offerings and are not substitutes for medical, psychological, psychiatric or other professional care.
A Remembering Journey may combine more than one of the approaches described above. The scope and nature of the work will be agreed as part of the individual arrangement.
I do not diagnose medical or mental health conditions.
Where appropriate, I may recommend that you seek advice or support from a GP or another suitably qualified professional before proceeding or alongside our work together.
Outcomes
Every person responds differently to bodywork, coaching, movement and wellbeing practices.
While I will provide my services within the scope of my training, experience and professional responsibilities, I cannot guarantee any particular result, outcome, improvement or change from a session, programme or course of work.
Your experience may also depend on factors outside my control, including your individual circumstances, health, participation and what is happening in your life at the time.
Client responsibility and participation
You are responsible for providing accurate and complete information that is relevant to the work, for communicating changes in your health or circumstances, and for letting me know if something does not feel appropriate for you.
You are responsible for making your own choices about your participation and for deciding whether to act on any suggestions, practices, reflections or recommendations arising from our work.
You should follow reasonable safety instructions provided in connection with a session or practice and let me know where something does not feel suitable for you.
Nothing in our work requires you to continue with an exercise, technique, form of touch or process that you do not wish to take part in.
I am responsible for providing my services within the scope of my training and experience and for exercising appropriate professional judgement. Our work therefore involves different but complementary responsibilities on both sides.
Professional conduct and boundaries
All services are provided within professional therapeutic boundaries. You are expected to behave respectfully and appropriately towards me and within the therapeutic setting.
I reserve the right to decline, stop or end a session immediately where I reasonably believe that your behaviour is inappropriate, abusive, threatening, discriminatory, harassing, intimidating or sexualised; repeatedly disregards a stated boundary; seeks to move the work outside the agreed professional scope; or otherwise makes it unsafe or inappropriate for the session to continue.
This may include, but is not limited to, repeated disregard of communicated boundaries around the session, communication, time, payment or availability; pressure to work outside the agreed scope of the service; inappropriate or excessive contact outside appointments; attempts to create a personal or dependent relationship that is inconsistent with the professional nature of the work; aggressive, hostile, discriminatory or degrading comments or behaviour; repeated disregard of boundaries relating to touch, draping, consent or the therapeutic process; requests for services or forms of touch outside the agreed scope of the session; inappropriate personal or sexual comments, requests or propositions; deliberate sexualised exposure; inappropriate touching; or threatening behaviour.
Where a session is declined or ended because of serious client conduct under this section, the session will be treated as having been cancelled by you and the full appointment fee will remain payable.
Confidentiality
I treat information you share with me about your health, personal circumstances and the work we undertake together as confidential and handle personal information in accordance with my Privacy Policy.
There may be limited circumstances in which information needs to be disclosed where this is required by law or where another legal obligation applies.
Where I receive professional supervision or consultation in relation to my practice, I will take appropriate steps to protect your identity and confidentiality unless disclosure is otherwise required or you have expressly agreed to it.
Corporate, event and other specially arranged bookings and purchases
Workplace wellbeing and corporate bookings, workshops, retreats and other events I organise or offer, courses of treatment, A Remembering Journey, packages, gift vouchers and other specially arranged services or purchases may be subject to different or additional terms from those that apply to standard individual appointments booked online.
Where this is the case, the relevant additional or different terms may relate to matters such as payment, deposits, cancellation, rescheduling, transfers, refunds, expiry periods, validity, use of sessions, transferability, attendance or other practical arrangements.
These terms will be communicated as part of the relevant booking or purchase process and may be set out in a booking confirmation, proposal, invoice, event information, booking form or other written communication relating to the booking or purchase.
Where a specific term for that booking or purchase differs from these general Terms & Conditions, that specific term will take precedence only in relation to the particular matter it addresses. All other applicable provisions of these general Terms & Conditions will continue to apply.
Circumstances outside my reasonable control
I will not be responsible for a delay, postponement or inability to provide a service where this results from circumstances outside my reasonable control.
Where such circumstances affect an individual appointment, I will make reasonable efforts to reschedule it and, where I am unable to provide the service and no suitable alternative can be agreed, any applicable refund will be dealt with in accordance with these Terms and any rights you have under law.
For workshops, retreats, corporate bookings and other specially arranged services, any additional arrangements relating to cancellation, postponement or changes will be set out in the relevant booking terms.
Liability
I am responsible for providing my services within the scope of my training and professional responsibilities.
You are responsible for the accuracy and completeness of the information you provide and for communicating relevant changes or concerns that I could not reasonably be expected to know about without being told.
I am not responsible for loss or harm arising from material information that you have withheld, materially misrepresented or failed to update where I could not reasonably have been expected to know that information and where it affected the safety or suitability of the service.
I am also not responsible for decisions or actions you choose to take outside the scope of the service provided, including how you choose to use suggestions, reflections or practices discussed during our work together.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.
Complaints
If you are unhappy with any aspect of a service or your experience, please contact me at jade@jadeswaby.co.uk so that I have an opportunity to understand and respond to your concern.
Professional indemnity and public liability insurance
I hold professional indemnity, malpractice and public liability insurance with Wellbeing Insurance.
Statutory cancellation rights
Where applicable, bookings made online or otherwise at a distance are subject to statutory cancellation rights provided by law.
If you request a service to take place within any applicable statutory cancellation period, you may be asked to expressly request that the service begins during that period and to acknowledge the effect this may have on your cancellation rights.
Changes to these Terms
I may update these Terms & Conditions from time to time, for example to reflect changes to my services, booking arrangements, business practices or legal requirements.
The version that applies to a particular booking or purchase will generally be the version in force when that booking or purchase is made, unless a later change is required by law or we expressly agree otherwise.
The “last updated” date at the top of this page shows when these Terms were most recently revised.
Governing law
These Terms & Conditions are governed by the laws of England and Wales.
Severability
If any provision of these Terms & Conditions is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
Your statutory rights
Nothing in these Terms & Conditions is intended to exclude or restrict any rights you have under applicable consumer law.
Contact
These Terms & Conditions are provided by Jade Swaby, based in Putney, London.
If you have any questions about these Terms & Conditions, please contact me at: